Shipping policy

Shipping Policy

 

Order processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

Shipping rates and estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by destination; most orders arrive within 7-15 business days after dispatch. Delivery estimates shown at checkout are estimates only and are not guaranteed.

 

International shipping

We ship to the countries listed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ChillMode is not responsible for these charges if they are applied; they are your responsibility as the customer.

 

Order tracking

When your order has shipped, you will receive an email notification which includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you have not received your order within the estimated delivery time plus 10 business days of receiving your shipping confirmation email, please contact us at holographiclarp@proton.me with your name and order number, and we will look into it for you.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Refunds and returns

For information on returns and refunds, please see our Return and Refund Policy.

 

Contact

If you have any further questions, please contact us at holographiclarp@proton.me.